POEDAGAR Luxury Elegant Ladies Watch High Quality Casual Stainless Steel Luminous Waterproof Quartz Women’s Watches Dress Clock

1. How do I choose the right watch for me?
When selecting a watch, consider factors like your personal style, preferred features (e.g., waterproof, smartwatch functionality), and the type of activities you’ll be using the watch for. You can also consult our "Watch Finder" tool on the website for recommendations based on your preferences.

2. Are your watches waterproof?
Many of our watches are water-resistant, but the level of resistance varies depending on the model. You can find the water resistance rating of each watch on the product page. Please make sure to check this before using your watch in water.

3. How do I care for my watch?
To keep your watch in optimal condition, avoid exposing it to extreme temperatures or chemicals. Regularly clean the strap and case with a soft cloth. For mechanical watches, we recommend servicing your watch every 3-5 years. Please refer to the care instructions specific to your model.

4. Can I return or exchange my watch?
We offer a 30-day return policy on all unused and unworn watches. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please visit our Return & Exchange Policy page for full details.

5. What warranty do you offer on your watches?
All our watches come with a two-year warranty covering manufacturing defects. This warranty does not cover damage caused by misuse or normal wear and tear. For more information, please review our Warranty Terms.

6. How can I track my order?
Once your order has shipped, you will receive an email with tracking details. You can also log into your account on our website and track your order status in the "Order History" section.

7. Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary by destination. You can find specific shipping details during checkout.

8. How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can contact us via the Contact Us page or email us at info@poedagar.store. We also offer live chat on our website during business hours.

9. How do I adjust my watch band?
For metal bands, we recommend visiting a professional jeweler for adjustments. For leather or rubber straps, most models have adjustable holes, but if you need assistance, please contact our support team.

10. Can I purchase a watch as a gift?
Yes! We offer gift wrapping services and can include a personalized message. Simply select the gift wrapping option at checkout.