Questions, answered.

An order confirmation is emailed after a successful purchase.

Check your spam folder, then email info@poedagar.store with the name and email used for your order.

Email your request and order number as soon as possible. Our team can check what is still possible; a change or cancellation is not guaranteed.

We will contact you with the choice of waiting for restocking or receiving a refund.

Use the payment options shown at checkout. Contact customer care if you need help completing your order.

Our Shipping Policy covers worldwide delivery. See the policy for destination details.

In-stock orders normally leave within 1–3 business days, unless the product page states otherwise.

Estimated transit is 5–15 business days, depending on destination. Customs and local logistics can cause delays. This estimate is separate from order processing time.

Use your shipping email’s tracking link or visit our order tracking page.

Email customer care if tracking has not arrived within three business days. Include your order number.

Check our Shipping Policy for destination charges and review the total before payment. Any applicable import duties or taxes are the recipient’s responsibility.

Eligible returns are accepted within 60 days of purchase. Items must be unused and in their original packaging. See the full return terms.

The policy excludes opened or used products and gifts. Review eligibility before sending an item back.

Email customer care before shipping anything back. After approval, follow the return authorization and packing instructions.

Customers pay for change-of-mind returns. If we sent an incorrect or damaged item, our policy covers the return shipping.

Email your order number, a description and photos of the problem to info@poedagar.store.

Returns are inspected first. Approved refunds are processed within seven business days; bank posting can take 3–7 business days.

The policy offers same-item replacements for defective or damaged products. Contact customer care to arrange an eligible replacement.

A two-year limited warranty applies from the purchase date. See our Warranty Policy for full terms.

Material or manufacturing defects under normal use, including qualifying movement, dial, hands or workmanship problems.

Normal wear, strap damage, misuse, accidents, battery replacement and unauthorized repairs are excluded. Water-related claims have specific limitations; see the full policy.

Send proof of purchase and a description of the issue to customer care. Follow the team’s shipping instructions.

Claims are verified first. Shipping charges generally fall to the customer unless otherwise stated; confirmed defects may be repaired or replaced at POEDAGAR’s discretion.

Check the specific product description and ask customer care about your intended use. Warranty eligibility still follows the published exclusions.